However, we know that it is not always possible to invest in extremely fast delivery time, especially for small and medium-sized businesses. The Special Database way to “turn around” the subject is with sincerity. Do not promise a delivery time and do not meet it, nor try to compensate for the delay in another way.If your product cannot be shipped within a few days, as is the case with personalized items, clearly indicate this in the listing and make sure Special Database as much as possible that the customer will place the order knowing this. Aligning expectations, there is no mistake!5. Make the most of after-sales The moments after "closing the cart" matter much more than it seems.
Not all sellers consider this post-sales phase , so you can already start with a good advantage. Think about the number of people who liked Special Database your product, but have not yet recognized it, to the point of wanting to buy again or make referrals to acquaintances. A good after-sales action is capable of "hooking" this public very well, offering, for example, a discount coupon for future purchases. The action is very valid for those who sell products of Special Database shorter duration, and that generate the need for new purchases. On the other hand, if you sell cell phones, for example, we don't expect the customer to come back in a few months to change the device, right? Or another person who has not yet acquired this means of payment.
So, it is worth investing in the after-sales relationship, not necessarily with actions that encourage new purchases . A simple email asking about the user experience or possible doubts is enough to strengthen ties with your client. It is also possible to Special Database think about offering good conditions for complementary products, such as chargers, cell phone cases or headphones In this way, you can increase the “relationship cycle” with people who probably would not return to your store to make new purchases.6. Offer good payment Special Database options The more payment options you offer, the larger the group of people who may be interested in the product. Imagine that person who does not like to register their credit card for online purchases.